Legal Details


VoIP Addendum

This VoIP Services Addendum ("VoIP Addendum") governs the Siteserver VoIP Service ("VoIP Service") and constitutes an amendment to the Siteserver Terms and Conditions applicable to Customer ("Terms and Conditions"). The VoIP Service shall be considered a "service" as such term is used in the Terms and Conditions.

  1. Porting and Availability of Phone Numbers
  2. Siteserver utilizes industry standard processes to facilitate numbers transfers (port requests) for Customer and utilizes third party carrier(s) that, on Siteserver's behalf, port telephone numbers in accordance with applicable Regulatory Rules and Industry Guidelines. During the porting process, you will be asked for specific and detailed information and it is critical to follow the processes outlined in our porting forms in order for a successful and timely number port to occur.

    In the event you port numbers out of your Siteserver VoIP account, you understand that this does not automatically terminate your Siteserver VoIP Services.

    New phone numbers are constantly taken from a global pool and as such, Siteserver cannot guarantee requested phone numbers will be available, that Customer's existing provider will port Customer's existing number, or that circumstances beyond Siteserver's control will not prevent a delay or successful port of Your number for the Services. Customer should never consider a number as being allocated to Customer unless the number is listed in the Customer account portal and the number is verified as functioning by placing a test call to the number. Siteserver shall not be liable for any reimbursement for stationary under any conditions.

  3. Emergency Services (E911) and Availability of Services
    1. You acknowledge and understand that the Service does NOT support traditional 911 or E911 access to emergency services.
    2. You acknowledge and understand that all VoIP Service, including but not limited to, 911 dialing does not function in the event of a power failure or disruption. Should there be an interruption in the power supply, the VoIP Service and 911 dialing will not function until power is restored. A power failure or disruption may require you to reset equipment prior to utilizing the VoIP Service or 911 dialing.

  4. Unlimited VoIP Service
  5. Unlimited voice services are provided for connectivity between two individuals. Unlimited VoIP Service may not be utilized for conference calling, call forwarding, monitoring services, auto-dialers, trunk lines into Customer PBX or any other connections which do not consist of uninterrupted live dialog between two individuals. If Siteserver finds that you are using an unlimited voice service offering for other that live dialog between two individuals, Siteserver may, at its option, terminate your service and charge you for your usage at the per-minute rates in effect at the time the calls were placed.

  6. Recording of Phone Calls
  7. Siteserver offers the ability that allows Customer to record telephone conversations. The laws regarding the notification and consent requirements for recording conversations vary from state to state. In certain states, you are required to obtain consent from all parties to record a conversation. Customer is responsible for complying with all federal, state and local laws in any relevant jurisdiction when using this feature. Siteserver expressly disclaims all liability with respect to your recording of telephone conversations. You hereby agree to fully, finally, and forever release, discharge, hold harmless, and fully indemnify Siteserver from and against any damages or liabilities of any kind related to Your recording of any telephone conversations using the VoIP Service.

  8. Acceptable Use Policies
  9. You shall not use the VoIP Service for any fraudulent, illegal, improper or abusive purpose or in any way that interferes with Siteserver's ability to provide high quality Service to other customers. If Siteserver finds that You are using the Service for anything other that the permitted uses in this Agreement, or for any of the prohibited uses in this Agreement, Siteserver may at its sole discretion terminate your Service and charge You any applicable fees for the Service used plus damages caused by Your improper use. Prohibited uses include, but are not limited to:

  10. Conflicts; Modification
  11. In the event of a conflict between the terms of this VoIP Service Addendum and the Terms and Conditions, the terms of this VoIP Service Addendum shall control but only with respect to the VoIP Service. Siteserver may change this VoIP Service Addendum by amending the on-line version of this Colocation Addendum. Use by Customer and/or its End Users of the VoIP Service after such amendments shall constitute Customer's acceptance of such change(s) and agreement to be bound by this VoIP Service Addendum as so revised.